Frequently asked questions
Everything you need to know about hosting a Grabbit vending machine. Can't find your answer? Just ask us.
Costs & agreement
Does it really cost nothing?
Yes. Installation, restocking, cleaning, maintenance and technical support are all provided at no cost to you. There's no capital outlay and no ongoing charges — we make our money from the products sold, not from you.
Can my location earn money from the machine?
Potentially, yes. Suitable high-footfall locations may receive a share of vending revenue, turning spare space into profit. We'll discuss this openly during your free consultation.
Am I tied into a long contract?
We keep things simple and flexible. The arrangement is agreed together before installation, and we'll walk you through everything during the free consultation — no small print surprises.
Installation & space
How much space does a vending machine need?
Roughly one square metre of floor space near a standard power socket is usually enough. During the free site visit we'll confirm the exact footprint and find the spot that works best for you and your visitors.
How long does installation take?
The installation itself is normally done in a few hours, scheduled at a time that suits you. We arrive, position the machine, stock it and test it — you're up and running the same day.
Is my site suitable?
If your location has regular footfall — staff, customers, tenants, visitors or members — it's very likely suitable. Warehouses, clinics, offices, hotels, schools and gyms are ideal, but we consider any busy site. The free site visit gives you a definitive answer.
What areas do you cover?
We serve businesses across Hampshire and Berkshire, UK. If you're just outside these counties, get in touch anyway — we'll see what we can do.
Stocking & support
Who restocks the machine, and how often?
Our team handles all restocking. Visit frequency is matched to how quickly your machine sells through, so shelves stay full without you ever placing an order or chasing anyone.
Can we influence what's stocked?
Absolutely. We tailor the range to your site — snacks, cold drinks and everyday essentials — and we're happy to take requests, including healthier options or site-specific policies (schools, for example).
What happens if the machine breaks down?
Just let us know and our technicians will respond promptly — we typically respond within 24 hours — to get things back up and running with minimal disruption. Repairs cost you nothing.
How do customers pay at the machine?
Our machines can be set up with contactless card payment alongside cash, so nobody misses out for want of change. We'll agree the right payment setup for your site before installation.
Still have a question?
We're happy to help — drop us a message or call and we'll get back to you within 24 hours.